International express insurance is one of the best ways to prevent or reduce the risk of international express by transferring risks in advance. In the daily international express business, it is favored by customers. However, when international express delivery actually suffers losses, not every customer can understand the international express insurance claim process, nor do they know what documents need to be provided, and incidents that cannot be compensated smoothly occur from time to time. Based on many years of experience in international express insurance insured claims, Dongguan First Airlines International Express will introduce to customers in detail the international express insurance insured claim process and the precautions for the method of providing documents and insurance company compensation:

1. There are two situations when making a claim for international express insurance premium:

1. When the export goods suffer losses and need to file a claim, the other party (importer) shall apply to the foreign claims agent stated in the insurance policy. Major insurance companies have established two agencies, namely, foreign inspection agents and claims agents, in all major ports and cities in the world. The former is responsible for inspecting cargo losses. After the consignee obtains the inspection report, attach other documents and claim compensation from the issuing company. The latter can directly handle the compensation case within the authorized amount and pay the compensation on the spot.
The importer shall provide the following documents at the same time when submitting a claim to our foreign claims agent:

(1) Original insurance policy or insurance certificate;
(2) Transportation contract;
(3) Invoice;
(4) Packing list;
(5) Letters, telegrams or other documents requesting compensation from the carrier and other third party responsible parties, as well as documents proving that the insured has fulfilled the required recovery procedures;
(6) An inspection report issued by a foreign insurance agent or a foreign third-party notary institution;
(7) Maritime report. Cargo losses caused by maritime accidents are generally paid by insurance companies, and the shipowner is not liable;
(8) Proof of damage to goods;
(9) Claim list; etc.

2. When a claim is required for loss of imported goods, the importer of our country shall file a claim with the insurance company. When imported goods are found to be damaged or short after arriving at our port, airport or inland, they should immediately notify the local insurance company and conduct joint inspections with the local national commodity inspection department. If it is determined that the loss falls within the scope of insurance liability, the local insurance company will issue a "Imported Goods Defect Inspection Report." At the same time, for cargo damage accidents caused by foreign shippers, carriers, port authorities, railways or other third parties, as long as the consignee completes the recovery procedures from the above-mentioned responsible parties, the insurance company will pay compensation.
When making a claim for insured value of international express insurance, the consignee of imported goods shall submit the following documents to the insurance company:

(1) Import invoice;
(2) Bill of lading or import and export goods arrival notice, waybill;
(3) Unloading record and scale list at the final destination.
(4) If the loss involves the responsibility of the shipper, an order contract must be provided. If there is a shipper¡¯s letter of guarantee and the ship¡¯s endorsement, they should also be provided together.
(5) If the loss involves the responsibility of the ship, a tally visa at the port of discharge must be provided. If there is an endorsement by the ship, it is also provided.
(6) Where the responsibility of the shipper or the ship is involved, the State Commodity Inspection Department shall conduct identification and certification.
(7) If the loss involves port loading and unloading and the inland river or railway transportation party's responsibility, the freight record (business record) and joint inspection report issued by the responsible party must be provided.

Ways for the consignee¡¯s international express insurance insured claim: loss of imported goods by sea, claim to the insurance company at the port of discharge; loss of imported goods by air, claim to the destination insurance company specified on the international waybill; loss of imported goods by mail, Claim from the destination insurance company specified on the international parcel; for the loss of imported goods transported by land, claim from the destination insurance company specified on the international rail waybill.

two. Responsibility for reviewing and reimbursing insured claims of international express delivery insurance shall be paid. The insured can wait for the insurance company to verify the liability and pay the compensation after completing the above-mentioned claim procedures and providing complete documents.

There are two ways to indemnify insurance companies:

(1) The compensation is paid directly to the receiving unit;

(2) The compensation is paid to the relevant foreign trade companies in a centralized manner, and then the foreign trade companies and the ordering units conduct settlement.

International Express Insurance Insured Claims Introduction I hope that customers can understand the process of international express insurance insured claims, the documents provided in the claim, the method of indemnity and the precautions in the indemnity. Let you get the most reasonable compensation in the fastest way on the way of international express insurance premium claims.